REFUND & RETURN

REFUND & RETURN POLICY

Last Updated: [09-01-2026]

We stand behind the quality of our products. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the conditions under which returns and refunds are processed.

 

1. RETURN ELIGIBILITY WINDOW

·         7-Day Return Policy: You have 7 calendar days from the date of delivery to request a return.

·         Condition of Item: To be eligible, the item must be:

o    Unused, unworn, and in the same condition as received.

o    In its original packaging with all tags, manuals, and accessories included.

o    Accompanied by the original receipt or proof of purchase.

 

2. REASONS FOR RETURN & REFUND

Refunds are typically processed under the following specific circumstances, as aligned with our Warranty Policy:

·         Defective/Damaged on Arrival: If the product has significant mechanical defects (e.g., hydraulics, recline mechanism) or part damage upon delivery, and a replacement part is not readily available.

·         Incomplete Set: If essential parts are missing from the delivery and cannot be fulfilled by our support team.

·         Wrong Item: If the product delivered does not match your order.

Important Note: For new units, please notify us before assembly. Once a chair or desk is assembled, returns for physical damages (scratches, dents) that were not reported immediately upon unboxing will not be covered.

 

3. NON-REFUNDABLE CASES (EXCLUSIONS)

In line with our warranty terms, refunds/returns will not be accepted for:

·         Change of Mind: We do not offer refunds if you simply dislike the product or no longer want it after purchase.

·         Self-Assembly Damage: Any damage caused by improper assembly or failure to follow the Guided User Manual.

·         Normal Wear and Tear: Natural degradation of PU leather, fabric, or foam over time.

·         Minor Creases: Small aesthetic creases in the upholstery that do not affect the ergonomic function.

 

4. THE RETURN PROCESS

1.      Notification: Contact our support team at support@ttracing.in within the 7-day window.

2.      Evidence: You must provide clear photos or a short video demonstrating the defect or issue.

3.      Approval: Once our technical team validates the claim, we will provide instructions and a return authorization.

4.      Return Shipping: * For defective products, We will arrange for the collection or reimburse shipping costs.

o    For other approved returns, the customer may be responsible for the return delivery expenses.

5. REFUND TIMELINE

Once we receive and inspect your returned item, we will notify you of the status:

·         Approval: If the return is approved, a refund will be initiated to your original method of payment.

·         Processing Time: While we initiate refunds within 5–7 business days, it may take additional time (usually 7–10 days) for your bank or credit card Company to reflect the amount in your account.

 

6. CANCELLATIONS

Orders can only be cancelled before they are dispatched. Once the order has been handed over to our logistics partner, the return process (and applicable shipping/restocking fees) will apply.

CONTACT US

For any questions regarding returns or refunds, please reach out to:

INIP Trading Private Limited

Email: support@ttracing.in

WhatsApp Support: +91 707 578 1462