FAQ

TTRacing chairs are known to be extremely durable, even so, taking good aftercare is vitally important to ensure the chair feels and looks like you first bought it.

Thus, it is essential to avoid any forms of liquid as it is unfavorable to the PU Leather/Fabric of your chair and do take extra step to wiping it down once in a while to keep it clean. Best clean with microfiber cloth to keep it spick-and-span for years.

While the chair is known for its durability, it is not friendly with rough usage, for the best of your interest, you may want to consider keeping it away from your pets, sharp objects, impacts or other usages that are unintended for your chair so it may lasts for years.

INDIA (North, East, West & South)

All our product pricing are including shipping, we trust our Logistics partner “Blue Dart”. A South Asia's premier, tech-driven express logistics and distribution company, part of DHL Group, offering reliable, fast, and integrated door-to-door services via its extensive air and ground network, known for innovative solutions, accurate tracking.

We use Bluedart Surface a ground service for our heavy shipments, with timelines determined by location via their Transit Time Finder, usually 3-5 business days or even more days in rare cases. For specific timelines, We recommend you to make use of Blue Dart's online Transit Time Finder – (https://bluedart.com/home#transitfinder) tool by entering origin and destination, as standard times vary greatly for some of the zones especially North East & States of Seven Sisters.

You will receive a tracking number in your email once we have shipped it out which includes the link where you may trace your order.

All our customers enjoy a 2-year limited hardware warranty on parts and lifetime warranty on frame

1. Incomplete set of parts on delivery
2. Any defect(s) of parts during delivery
3. Significant defect(s) of mechanical part(s) such as hydraulics, recline mechanism, and tilt mechanism

1. Notify us through “Contact Us” within 7 days of receiving the item, and provide any relevant images or videos of the defect
2. For new unit(s), please notify us before assembly. Once assembly is done, warranty will not be covered for physical damage(s)
3. Any part(s) repaired or replaced will be covered for the remaining warranty period

1. Normal wear and tear of PU leather
2. Damage(s) on chair nylon/metal base or PU wheels
3. Damage(s) on armrests such as breaking
4. Physical damage(s) on any parts of the chair (except for on arrival)
5. Natural disaster including but not limited to fire, flood, collapse of property 
6. Damage(s) resulted from alteration and modification 
7. Damage(s) caused by self-assembly or improper assembly, usage that derives from the Guided User Manual
8. Expenses for return delivery for inspection and replacement 

TTRacing reserves the right and discretion to determine the warranty is effective or such part(s) shall be replaced or repaired. Shall there be any damage(s) caused by abusive actions that derive from the intended usage of the product(s); including, but not limited to modification, impact, will result to termination of the warranty with immediate effect.

This warranty is effective only on the initial buyer. TTRacing should be notified for any transfer of ownership and warranty for the warranty to be effective.

This warranty is effective on the date of delivery.

Of Course, we do have multiple options to choose from: Online Service PlatformsThese platforms allow you to book verified professionals who come with their own tools for on-site assembly, often offering a post-service warranty.

• Urban Company: This service offers assembly for a variety of items including office chairs, gaming chairs, and outdoor chairs, with transparent pricing and the ability to view reviews. Their co-workers are certified to assemble as per specific standards.
  Open the link - https://www.urbancompany.com
• HomeTriangle: You can book furniture assembly experts through their website, where you can get quotes, check reviews, and schedule appointments easily. They ensure professionals are vetted and bring all necessary equipment.
  Open the link - https://hometriangle.com for more options in your locality.

Every chair comes with a user manual, and you can always refer to our assembly video to follow it step-by-step. Feel free to contact us if you face any difficulty during assembling the chair.